Privacy policy
Privacy Policy
Harrison’s Hardware
Last updated: 13 March 2026
This Privacy Policy describes how personal information is collected, used, and disclosed by Taylor John McLean trading as Harrison’s Hardware (ABN 92 708 963 425) ("we", "us", "our") when you visit or make a purchase from our website or otherwise interact with our business.
We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, international privacy laws including the General Data Protection Regulation (GDPR).
Business address:
Unit 10, 5-7 Victoria Drive
Parafield Gardens SA 5107
Australia
Privacy enquiries:
cs@harrisonshardware.com.au
1. What personal information we collect
We may collect personal information when you:
- visit our website
- create an account
- place an order
- contact us
- subscribe to marketing communications
- interact with us in store
- collect goods in person
- use our services
Information we may collect includes:
- name
- billing address
- shipping address
- email address
- phone number
- company name
- ABN (for trade customers)
- account login details
- order history
- payment details (processed by third-party payment providers)
- IP address and device information
- website usage data
- support enquiries and messages
- product reviews or comments
- marketing preferences
- POS purchase history
- internal notes relating to enquiries or transactions
- CCTV footage recorded in store
- identification documents provided for order collection or verification
- fraud prevention and security records
- warranty, repair, or service records
We only collect personal information that is reasonably necessary for our business functions.
2. How we collect personal information
We collect personal information in a number of ways, including when you:
- enter information on our website
- create or use an account
- place an order
- contact us by email, phone, or in person
- subscribe to emails
- interact with advertising or analytics tools
- visit our premises (CCTV may operate)
- provide identification for order collection or verification
We may also collect information automatically through cookies, analytics tools, and similar technologies.
3. Why we collect personal information
We collect personal information to:
- process orders and payments
- deliver products
- provide customer support
- manage customer accounts
- send order confirmations and service messages
- send marketing communications (where permitted)
- prevent fraud and protect our business
- comply with legal obligations
- maintain business and accounting records
- improve our website and services
- manage warranties, repairs, and returns
- maintain security in our premises
4. Accounts
Customers may create an account on our website.
Account information may include saved addresses, order history, and preferences.
You are responsible for maintaining the confidentiality of your login details.
You may request deletion of your account by contacting us.
5. Marketing communications
We may send marketing emails, promotions, and product updates if you:
- subscribe to our newsletter
- create an account
- place an order
- request information
- consent to receive marketing
You may unsubscribe at any time using the unsubscribe link or by contacting us.
We comply with the Spam Act 2003 (Australia).
We may use customer lists to create advertising audiences on third-party platforms.
6. Cookies, analytics, and tracking
Our website may use:
- cookies
- analytics tools
- advertising pixels
- conversion tracking
- remarketing tools
- fraud detection tools
- device and IP logging
These may be used to:
- understand website usage
- improve performance
- show relevant advertising
- prevent fraud
- maintain security
You can control cookies through your browser settings.
7. Disclosure of personal information
We may disclose personal information to service providers that help operate our business, including:
- ecommerce platform providers
- payment processors
- shipping and courier companies
- accounting and business systems
- marketing and email platforms
- analytics and advertising providers
- IT and cloud hosting providers
- fraud prevention and security services
- identity verification services
- POS and retail systems
- government or legal authorities where required
We only disclose information where reasonably necessary.
8. Overseas disclosure
Some service providers we use may store or process data outside Australia.
By using our website, you acknowledge that your information may be transferred overseas.
We take reasonable steps to ensure information is handled securely.
9. CCTV and in-store records
CCTV may operate at our premises for security and safety purposes.
We may also keep records of in-store purchases, enquiries, or order collection.
Identification may be requested when collecting certain orders.
10. Children
Our website is intended for a general audience and is not specifically directed to children.
We do not knowingly collect personal information from persons under 18.
If we become aware that such information has been provided, we will take reasonable steps to remove it.
11. Data retention
We keep personal information only as long as necessary for business, legal, and security purposes.
This may include:
- order and accounting records (up to 7 years)
- customer accounts until deleted
- marketing records until unsubscribed
- CCTV for limited periods
- identification records only as needed
- support and enquiry records as required
We may retain information where required by law.
12. Security
We take reasonable steps to protect personal information from:
- misuse
- loss
- unauthorised access
- modification
- disclosure
No system is completely secure, but we take appropriate precautions.
13. Access and correction
You may request access to your personal information.
You may also request correction if information is inaccurate.
Contact:
We may require verification of identity.
14. Complaints
If you believe we have breached privacy laws, contact us:
If unresolved, you may contact the Office of the Australian Information Commissioner.
15. Changes to this policy
We may update this policy from time to time.
The latest version will be published on our website.
