Shipping policy
This Shipping Policy applies to all orders placed with Taylor John McLean trading as Harrison’s Hardware (ABN 92 708 963 425), including orders placed via our website, in store, by phone, by email, or by any other method.
1. Shipping locations
We currently ship to addresses within Australia only.
Orders are shipped using a range of carriers depending on the size, weight, and type of goods, including:
- Australia Post
- Team Global Express
- APD
- Other freight carriers as required
The carrier used for each order is selected at our discretion.
2. Shipping cost calculation
Shipping costs are calculated automatically at checkout based on:
- product dimensions
- product weight
- packaging size
- carrier rates
- delivery postcode
Our system uses product sizing and available carton sizes to determine the most accurate freight cost possible.
In rare cases, freight may be incorrect due to system error or unusual item combinations.
If a significant undercharge occurs, we may:
- contact the customer for additional payment, or
- cancel and refund the order.
Orders may be held until freight charges are confirmed and paid.
Account customers may have different freight arrangements.
3. Dangerous goods, heavy, and oversize items
Some items may incur additional freight charges, including:
- products classified as dangerous goods
- heavy items
- large or oversize items
- pallet freight
- tailgate or special delivery services
These charges are normally included in the freight calculation at checkout.
If additional freight is required due to carrier requirements, we may contact the customer before dispatch.
Some items must be shipped by courier and cannot be sent via Australia Post.
Orders containing items that cannot be sent via Australia Post cannot be delivered to PO Boxes.
4. Dispatch time
We offer same-day dispatch for in-stock items ordered before 10:00am (ACST), Monday to Friday.
Same-day dispatch means the order will be packed and booked with the carrier on the same business day.
We cannot guarantee that the carrier will collect the parcel the same day.
In some cases, parcels may not be scanned or collected until the next business day.
Dispatch times apply to in-stock items only.
Orders placed after the cutoff time, on weekends, or on public holidays will be dispatched on the next business day.
Large, heavy, or special freight orders may require additional handling time.
5. Backorders and out-of-stock items
Backorders are allowed automatically.
If an item is out of stock, a notice will be shown at checkout indicating that the item will be supplied on backorder.
If stock is unavailable due to an inventory error, we will contact the customer to advise of the delay.
Orders containing backordered items may be held until all items are available unless otherwise arranged.
Special order items may not be eligible for cancellation or change of mind returns.
If an item cannot be supplied within a reasonable time, we may offer:
- a replacement
- a refund
- cancellation of the order
6. Local pickup
Local pickup is available for in-stock items or once backordered items arrive.
Customers will be notified when their order is ready for collection.
Identification may be required when collecting orders.
7. Delivery responsibility
All orders are shipped with Authority to Leave (ATL) by default, unless the carrier requires a signature.
Once an order has been dispatched, risk passes to the customer.
Customers are responsible for:
- providing the correct delivery address
- ensuring the delivery location is safe
- ensuring someone is available to receive the parcel if required
Additional delivery or redelivery charges may apply if delivery fails due to incorrect information or unavailable recipient.
8. Lost, damaged, or delayed shipments
If a shipment is lost or damaged, the customer must contact us first.
We will lodge an investigation with the carrier.
Customers must allow reasonable time for the carrier investigation to be completed.
We are not responsible for delays caused by the carrier once the order has been dispatched.
If the carrier confirms that a parcel is lost, we may at our discretion:
- replace the item, or
- issue a refund.
Insurance is not guaranteed unless specifically arranged.
9. Freight adjustments
We reserve the right to adjust freight charges where:
- a system error has occurred
- the order requires special handling
- pallet freight is required
- dangerous goods charges apply
- the carrier applies additional fees
If additional freight is required, we may:
- contact the customer for payment, or
- cancel and refund the order.
10. Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
